FAQs
Here are some of the answers to our most common questions. If you have further questions please fill out the contact us form and we will be more than happy to answer your questions.
When will I get my order?
All* orders are shipped from Foxton Beach and are delivered by NZ Courier Post. Orders are sent in prepaid courier bags which have an estimated next working day delivery to all major towns and cities. If your order is received in the afternoon, it may be dispatched on the following working day.
Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times. These delivery times are a guide not a guarantee.
*some products are shipped directly from the manufacturer/wholesaler and will take 7-10 working days for delivery.
Products may take longer to be delivered during the peak Christmas period.
Can I track my parcel?
Tracking numbers will be emailed to your provided email address when you place your order. If you have any special instructions for the courier please make a note of them in the "notes to seller section" at checkout. We will try to accommodate your requests.
What methods of payment are available?
We have the option of paying by credit card (Visa or Mastercard) or Paypal. It is also possible to pay by Poli (internet banking).
If you would prefer to pay by transferring the funds into the GAP bank account please contact the Shop Manager shop@gap.org.nz to manually create your order and provide you with the bank account details. Your order will be dispatched once confirmation of payment has been received from our account manager - this may take up to 2 - 3 days.
Do you ship internationally?
At the moment we only ship within New Zealand. Please contact the Shop Manager shop@gap.org.nz if you would like any items sent to Australia or beyond and they will advise shipping costs accordingly.
What are your delivery charges?
We use NZ Courier Post for most of our deliveries to ensure your goodies arrive safely and quickly.
Prices vary depending on the size of your order but we aim to keep costs as reasonable as possible. If you feel that the calculated shipping fee is too high, please contact our shop manager shop@gap.org.nz before you place your order. In some cases, we may be able to reduce the shipping fee manually, depending on the size, weight and location of combined items.
Fixed shipping fees may apply to large/fragile items, or products shipped directly from the manufacturer/supplier.
Additional fees are charged for rural addresses as per Courier Post's standard charges. If your address requires rural delivery please select this manually at checkout.
Do you do custom orders?
Yes, our sewers have made many custom coats/collars for smaller animal friends and extra-large Greyhounds. We are happy to assist with a custom order for your fur baby where possible. Please complete the form on the contact us page or email shop@gap.org.nz and the Shop Manager will be in touch for more details asap.
Custom orders may take 2 - 3 weeks for these to be completed.
Can I include a personalised gift message with my order?
Yes, if your order is a gift for someone else and you'd like to include a short personalised gift message for the receiver, please type it in the "notes to seller section" at checkout and our shop manager will include it on your behalf.
What if you don't have the coat I want in my size?
Please contact the Shop Manager shop@gap.org.nz or contact us to check if it is possible to have the coat that you would like made or when it will be available.
Can I exchange for a different size if the coat I've brought is the wrong size?
Yes, that's not a problem. Please contact the Shop Manager asap following your purchase at shop@gap.org.nz or contact us to discuss what would suit you better. Please note to return any items is at the buyers expense. Please include a pre-paid return courier bag so the Shop Manager can send you your exchanged item.
How do I know what size to coat or collar to buy?
Please check the following sizing guides and measure your hound accordingly.
Where do profits go?
100% of profits from the goods sold on Greyt Stuff are returned to the charity Greyhounds as Pets to help more retired greyhounds find their forever homes.