FAQs
Here are some of the answers to our most common questions. If you have further questions please fill out the contact us form and we will be more than happy to answer your questions.
When will I get my order?
All* orders are shipped from Foxton Beach and are delivered by NZ Post (courier service). Orders are sent in prepaid courier bags which have an estimated 1-3 working days delivery to all major towns and cities. If your order is received in the afternoon, it may be dispatched on the following working day.
Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times. These delivery times are a guide not a guarantee.
*some products are shipped directly from the manufacturer/wholesaler and may take 7-10 working days for delivery.
Products may take longer to be delivered during the peak December/Christmas period.
Can I track my parcel?
Tracking numbers will be emailed to your provided email address when you place your order. If you have any special instructions for the courier please make a note of them in the "notes to seller section" at checkout. We will try to accommodate your requests.
What methods of payment are available?
We have the option of paying by credit card (Visa or Mastercard) or Paypal.
It is also possible to pay by internet banking, however your order will be dispatched once confirmation of payment has been received from our account manager - this may take up to 2 - 3 days.
Do you ship internationally?
At the moment we only ship within New Zealand. Please contact the Shop Manager shop@gap.org.nz if you would like any items sent to Australia or beyond and they will advise shipping costs accordingly.
What are your delivery charges?
We use NZ Post (courier service) for most deliveries to help ensure your goodies arrive safely and quickly. Items shipped directly from our suppliers may be sent using other courier services.
Shipping costs vary depending on the parcel contents, your delivery location, and whether items are shipped from Greyt Stuff or directly from one of our suppliers. We aim to keep shipping costs as reasonable as possible.
If you feel the calculated shipping fee is too high, please contact our Shop Manager at shop@gap.org.nz before placing your order. In some cases, we may be able to manually reduce the shipping fee, depending on the size, weight and location of the items being combined.
Additional shipping charges may apply to large or fragile items, or products shipped directly from a manufacturer or supplier. Fixed shipping fees may apply to these products.
Rural delivery: An additional $6 rural delivery fee applies. Please note that items shipped directly from suppliers may incur an additional rural delivery charge when combined with items shipped from Greyt Stuff.
How do you package orders?
To help keep shipping costs as low as possible, we pack orders into the smallest suitable parcel.
Please open your parcel carefully to avoid damaging the contents. We recommend not using a knife to open your parcel, as this could accidentally damage your goodies inside.
Do you do custom orders?
Yes, our sewers have made many custom coats/collars for smaller animal friends and extra-large dogs. We are happy to assist with a custom order for your fur baby where possible. Please complete the form on the contact us page or email shop@gap.org.nz and the Shop Manager will be in touch for more details asap.
Custom orders may take 2 - 3 weeks for these to be completed.
Can I include a personalised gift message with my order?
Yes, if your order is a gift for someone else and you'd like to include a short personalised gift message for the receiver, please type it in the notes section at checkout and our shop manager will include it on your behalf.
What if you don't have the coat I want in my size?
Please contact the Shop Manager shop@gap.org.nz or contact us to check if it is possible to have the coat that you would like made or when it will be available.
Can I exchange for a different size if the coat I've brought is the wrong size?
Yes, that's not a problem as long as the item is in new condition. Please contact the Shop Manager asap following your purchase at shop@gap.org.nz or contact us to discuss what would suit you better. Please note to return any items is at the buyers expense. You're welcome to include a pre-paid return courier bag so the Shop Manager can send you your exchanged item, otherwise we can send you an invoice for the courier fee, if required.
Can I collect or exchange my order on-site?
Greyt Stuff is an online-only store, we therefore don't have a retail shop. On-site pickups are not available and exchanges are processed by post.
How do I know what size to coat or collar to buy?
Please check the following sizing guides and measure your hound accordingly.
Where do profits go?
100% of profits from the goods sold on Greyt Stuff are returned to the charity Greyhounds as Pets to help more retired greyhounds find their forever homes.